Note: This is a Work From Office in Gurgaon, Haryana job opportunity.
Parts Avatar Investments Inc. is looking for candidates to join our customer service team. We want excellent customer service to be at the heart of everything we do. We believe remarkable talent, enthusiasm, and hustle add up to great work.
Job Title: Technical Support Associate
Job Type: Full - Time
Job Location: Sector-44, Gurugram, Haryana-122003
Shift Timings: Canada Shift Timings (Evening & Night Shift)
Job Requirements:
● Graduate (Any)
- Experience in chat and email customer service process (preferred)
● A team-player mentality who thrives in a collaborative environment and is receptive to feedback
● The ability to self-start, multi-task, and prioritize tasks by urgency and importance, while pursuing solutions without supervision
● Flexibility and eagerness to do whatever is required and willingness to shift responsibilities as needed based on demand in a fast - paced environment
● Candidate must possess good written and verbal communication skills in English
● Must have good customer handling etiquettes
● Good analytical skills and quick thinking
● Open to work in flexible environment, rotational shifts
Job Responsibilities:
● Deliver excellent technical support (via chat & email) while meeting the needs of all technical queries of our clients.
● Utilizing the computer system to look up for compatible parts as per customer requirement.
● Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner.
● Effectively communicating product features, benefits, and warranty policy information to the customers.
● Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer
● Ensure that urgent customer issues are resolved in the most timely and effective manner possible
● Handle various tasks or projects with changing priorities
● Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
Job Types: Full-time, Regular / Permanent
Salary: ₹22,000.00 - ₹25,000.00 per month
Benefits:
- Commuter assistance
- Food provided
Schedule:
- Night shift
- Rotational shift
- US shift
Supplemental pay types:
- Performance bonus
- Shift allowance
Application Question(s):
- Will you be comfortable working in Canada Shift (Night Shift) timings?
- Will you be comfortable working 6 days/week? (Mon to Fri - Work from Office & Sat Work from home)
- Do you have a personal laptop?
- This job position is at Gurgaon, Haryana. So are you comfortable to relocate or commute?
Note: This is a work from office position in Gurgaon
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
Speak with the employer
+91 8574867901
